general

  • How to order products at Pinnacle?
  • For all product inquiries, we will provide a quotation with pricing and delivery information. Unless specified by the customer, we will quote in SGD. Once the customer accepts the quote and place the purchase order, we will issue an official invoice for payment.

  • Do you keep stocks of all the products? What is the typical lead time?
  • Pinnacle distributes a wide range of photonics products from a number of international principals. It is impossible to stock all items. However, we do maintain a stock of certain popular products for recurring OEM/medical customers. For updated information, please contact us as the inventory fluctuates over time. For all non-stocked items, the lead time can vary significantly for different products and different suppliers. Please call or email us for the most updated quotation with price and delivery information.

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    products

  • Does Jenoptik offer epitaxial services? Can they design the MOCVD layer structures for us?
  • Jenoptik does offer epitaxial services. However, it does not sell its own design. Jenoptik only offers to produce epitaxial structures for edge-emitters, diode lasers, surface emitters, LEDs, VCSELs and detector structures based on the customer’s design. A NDA will be required for design evaluation and production.

  • How to measure M2 value with qBeam-2M-FW laser beam profiler?
  • qBeam-2M-FW itself measures laser beam profiles at certain distances. Coupled with optical rail setup, one can calculate the laser beam divergence and M2 value using the software that comes with the profiler.

  • What is the warranty period of Laserpoint power meters?
  • Laserpoint offers 3 YEARS WARRANTY on its products. The detailed warranty policy is as follows:
    “All Laser Point products are warranted against defects in materials and workmanship for 36 months from the date of shipment. During the warranty period Laser Point will repair, or at its sole option, replace at no charge products proven to be defective. Defective products can only be returned to Laser Point after issuance of an RMA number. Shipment to and from Laser Point are at customer’s charge. The 3 Years Warranty does not provide for remedy of failures caused by accidental and physical damage, improper installation and operation, cleaning or un-authorized maintenance, misuse, abuse, modifications to the product not made by Laser Point personnel, software faults, normal wear and tear or any other event, act, default or omission outside Laser Point’s control. The 3 Years Warranty covers only those Laser Point Products sold after June 2017, bearing their serial numbers identified on the Order Form and corresponding to the serial numbers displayed on the instruments; no other Laser Point Products are covered by this Warranty. Refurbished, customized, and discontinued Laser Point products are not eligible for the Warranty services. The Warranty excludes all options, accessories and consumables. No other expressed warranty is provided by Laser Point.”

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    payments

  • Do you accept credit card or Paypal?
  • No, we only accept bank transfer as the payment option.

  • What currencies do you accept?
  • We accept SGD, USD, EUR, and AUD.

  • Can I pay SGD for European products?
  • Yes, we can quote in SGD for European products. We also accept EUR, USD and AUD.

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